Cancel/ Change Order Policy

Cancel / Change Order Policy

At ShopEssentia, we strive to process orders quickly to ensure you receive your items as soon as possible. Because of this, we have specific policies regarding order cancellations and changes.

1. Order Cancellation

• You may request to cancel an order within 24 hours of placing it.

• To cancel, please email us immediately at inquiries@shopessentia.com with your order number.

• Once an order has been processed or shipped, it cannot be canceled.

2. Order Changes

• Changes to shipping addresses, items, or quantities must be requested within 24 hours of placing the order.

• Contact us at inquiries@shopessentia.com with your order details and requested changes.

• We will do our best to accommodate your request, but we cannot guarantee changes after the order is processed.

3. Refunds for Canceled Orders

• If your cancellation is approved, a full refund will be issued to your original payment method within 7–10 business days.

• Shipping fees, if already incurred, may not be refundable.

4. Contact Us
For any questions or urgent requests regarding order cancellations or changes, please contact:
Shop Name: ShopEssentia
Founder: Nguyen Van Nhi
Email: inquiries@shopessentia.com